At Raghuji Foods, we are committed to providing you with the finest quality namkeens, pulses, atta, rice, and other essential eatables, delivered right to your doorstep. Your satisfaction is our top priority. This policy outlines the process and conditions for returns, replacements, and refunds for all products purchased through our website or mobile application.

We request you to check and re-check your orders thoroughly upon delivery. Should you have any concerns, please reach out to us within the specified timeframe.

1. General Return Eligibility

Due to the perishable nature of our products, our return policy is valid for 48 hours (2 days) from the date and time of delivery. If 48 hours have gone by since your delivery, unfortunately, we cannot offer you a refund or replacement.

You are eligible for a return, replacement, or refund in the following situations:

• Damaged Product: The item you received is physically damaged, torn, or has broken packaging.
• Wrong Product: The item you received is different from what you ordered.
• Expired Product: The item you received is past its expiry date at the time of delivery.
• Quality Issue: The item has a significant quality defect, such as being stale, infested, or having an unusual smell or taste.
• Missing Items: An item from your order is missing from the delivery package.

2. Non-Returnable Items

We do not accept returns or process refunds for:

• Products returned after the 48-hour window.
• Products that have been opened, used, or consumed, unless a hidden quality issue is discovered upon opening.
• Returns requested due to a non-defective return, change of mind, or ordered by mistake.
• Products damaged by the customer after delivery due to improper handling or storage.
• Any product returned without all original packaging and accessories.

3. How to Initiate a Return or Refund Request

To initiate a return, replacement, or refund, please contact our customer support team within 48 hours of delivery.

Email: support@raghujifoods.com, info@raghujifoods.com
Customer Care Helpline: +91-8287779773 (Monday - Saturday, 10:00 AM to 6:00 PM)
Contact Form: Available on the Contact Us page of our website or app.

Please provide your Order ID, a clear description of the issue, and mandatory clear photos and/or a short video of the product and packaging.

4. The Review & Resolution Process

Our customer support team will review your request and the evidence provided within 24-48 business hours. We will notify you via email or phone about the approval or rejection of your request.

If your request is approved, we will offer a replacement or refund based on product availability and your preference.

5. Refund Process

Once your refund is approved, it will be processed within 5-7 business days. The refund will be credited to the original payment method used for the purchase, such as credit/debit card, net banking, UPI, or wallet.

You may also opt to receive the refund as store credit in your Raghuji Foods wallet for faster processing and future purchases.

6. Product Pickup for Returns

In most cases involving damaged, expired, or quality-issue products, we will not require you to physically return the item. The photographic/video evidence you provide will be sufficient for our internal review.

In the rare event that a physical return is necessary, Raghuji Foods will arrange for a reverse pickup at our own cost.

7. Order Cancellation Policy

You can cancel your order any time before it has been dispatched from our warehouse. To cancel, please log in to your account or contact our customer support team with your Order ID.

If you cancel the order before dispatch, a full refund will be initiated immediately. If the order has already been dispatched, it cannot be cancelled and will be treated under the Return Policy guidelines once delivered.

8. Contact Us

For any questions or concerns regarding our Return & Refund Policy, please contact us:

Raghuji Foods
Registered Address: Plot No. 99, Block E, Sanjay Colony, Sector-23, Faridabad, Haryana, 121005
Customer Support Email: support@raghujifoods.com, info@raghujifoods.com
Customer Support Phone: +91-8287779773 (Monday - Saturday, 10:00 AM to 6:00 PM)

Raghuji Foods reserves the right to amend this Return & Refund Policy at any time without prior notice. The final decision on all returns and refunds rests with Raghuji Foods management. All disputes are subject to the jurisdiction of the courts of Faridabad, Haryana.