FAQs

Raghuji Foods is a brand of Damal Industries Private Limited, headquartered in Faridabad, Haryana. Our e-commerce platform (website: www.raghujifoods.com and mobile application) allows you to conveniently browse and purchase a wide variety of quality food products including Namkeens, atta, pulses, rice, spices, and other essential eatables. We deliver these products across India (PAN India).

To create an account, look for a "Sign Up," "Register," or "Create Account" option, usually at the top of our website or within the mobile app menu. You'll be asked to provide some basic information like your name, email address, mobile number, and create a password. Please ensure you provide accurate and up-to-date information.

Yes, you can typically browse our products and view prices without creating an account. However, to place an order, you might be prompted to create an account or proceed as a guest. Creating an account allows you to save your addresses, view order history, and enjoy a faster checkout experience in the future.

Yes, Raghuji Foods has a mobile application. You can usually find it by searching for "Raghuji Foods" on the Google Play Store (for Android) or the Apple App Store (for iOS).

It's simple!
1. Browse our categories or search for specific products (Namkeens, atta, pulses, rice, etc.).
2. Select the items you wish to purchase and add them to your cart.
3. Once you're done shopping, proceed to checkout.
4. Enter your shipping address and contact details.
5. Choose your preferred payment method and complete the payment.
6. You'll receive an order confirmation via email and/or SMS.

Absolutely! All our products are listed with their respective prices in Indian Rupees (INR). Prices displayed are inclusive of applicable taxes (like GST) unless stated otherwise. You can browse all items and see their prices before adding them to your cart or proceeding to checkout.

We ship to most pin codes across India. You can usually check for delivery availability by entering your pin code on the Home page, product page or during the checkout process. If we don't service your pin code, the system will typically notify you.

Delivery Fees: Shipping charges are calculated based on the total weight of your order and your delivery location (pin code). The exact fee will be displayed at checkout. We offer FREE SHIPPING on orders above a certain value (e.g., ₹799 – please check the current offer on our website).

Delivery Times: Orders are processed within 1-2 business days. Estimated delivery times from dispatch are:

• Metro & Tier 1 Cities: 3-5 business days
• Tier 2 & Tier 3 Cities: 5-7 business days
• North-Eastern States & Remote Locations: 7-12 business days (Business days exclude Sundays and public holidays).

Yes. Once your order is dispatched, you'll receive a shipping confirmation email and/or SMS containing an Air Waybill (AWB) number and a tracking link. You can use this to track your order on our website or the courier partner's website.

We're sorry for the inconvenience! Please contact our Customer Support team within 48 hours of delivery.

• Contact us: Via email at support@raghujifoods.com / info@raghujifoods.com or call +91-8287779773.
• Provide details: Your Order ID, a clear description of the issue (damaged, wrong item, missing item), and mandatory clear photos/videos showing the problem and the original packaging.
• Resolution: We will review your request and, if approved, offer a replacement or refund as per our Return & Refund Policy. Please do not accept a package if it appears tampered with or significantly damaged upon delivery.

We accept various online payment methods, including:

• Credit Cards (Visa, Mastercard, RuPay, etc.)
• Debit Cards
• Net Banking
• UPI (Unified Payments Interface)
• Digital Wallets These are facilitated through our secure third-party payment gateway partners.

Yes, your payment security is very important to us. We use secure, industry-standard third-party payment gateways for all transactions. Your credit/debit card details and other sensitive payment information are encrypted and processed directly by the payment gateway; Raghuji Foods does not store this information on its servers.

Yes, if you have a valid coupon or promo code, you can usually apply it during the checkout process. There will be a designated field to enter your code. Please note that terms and conditions (like one code per order, validity period, etc.) may apply to specific promotions.

Yes, if you have created an account on our platform, you can usually add items to a "Wishlist" or "Favorites" list. This allows you to easily find and reorder your preferred products in the future.

We value your feedback! You can provide feedback or reach out to us through several channels:

• Email: support@raghujifoods.com or info@raghujifoods.com
• Customer Care Helpline: +91-8287779773 (Monday - Saturday, 10:00 AM to 6:00 PM)
• Contact Form: On the "Contact Us" page of our website or mobile app.

Due to the perishable nature of our products, our return policy is valid for 48 hours (2 days) from the date and time of delivery. You are eligible for a return/replacement/refund if you receive a damaged, wrong, expired, or quality-defective product, or if items are missing. Please refer to our detailed "Return & Refund Policy" on our website.

We do not accept returns for products after 48 hours of delivery, opened/used products (unless a hidden quality issue), "change of mind" returns, or products damaged by the customer after delivery.

Within 48 hours of delivery:
1. Contact our Customer Support via email (support@raghujifoods.com / info@raghujifoods.com), phone (+91-8287779773), or our website's contact form.
2. Provide your Order ID, a description of the issue, and mandatory clear photos/videos of the product showing the defect/damage.

If approved, refunds are processed within 5-7 business days to your original payment method or, if you choose, as credit in your Raghuji Foods wallet.

Yes, you can cancel your order any time before it has been dispatched from our warehouse. Contact customer support or log in to your account to request a cancellation. If the order is already dispatched, it cannot be cancelled but will be treated under the Return Policy guidelines upon delivery.
Remember to replace placeholders like [Your Free Shipping Threshold, e.g., ₹799] in the actual policies on your website with the correct, current values.